Customer terms and conditions — BizHub

Customer terms and conditionsBizHub Food & Agriculture Marketplace · bizhub.ng

These terms apply when you order goods on BizHub Market at bizhub.ng. By placing an order you accept them.

B1. About BizHub Market

BizHub Market is an online marketplace operated by BizHub Nigeria ("BizHub"). Food and agricultural goods are listed and sold on it by independent vendors.
The vendor is the seller of the goods. Your contract for the goods is with the vendor. BizHub operates the marketplace, collects the money for the order and holds it until the order is delivered.
BizHub does not own the goods and does not deliver them.

You may order from more than one vendor in the same transaction. Each vendor's goods are treated as a separate package, with its own delivery and its own delivery fee.
An order is confirmed once the transaction at checkout is successful. If the vendor cannot supply the goods, BizHub cancels that part of the order and you are refunded in full.
You must give a correct delivery address and a working phone number and email address.

All prices are in Naira and include any tax on the goods.
Each vendor sets its own delivery fee. It is shown as a separate line at checkout before you confirm.
A 2% transaction fee is added at checkout and is shown as a separate line before you confirm.

You make one payment at checkout through Monnify. BizHub collects it on behalf of the vendors in your order.
Once the transaction is successful you owe the vendor nothing further for that order.
BizHub holds the money until the order is marked delivered, and only then transfers it to the vendor.

The vendor delivers the goods. Delivery times are those shown on the product page or agreed with the vendor.
When your goods arrive, check them and then tap I received the order in your account. The vendor is paid at that moment, so only tap it once the goods are in your hands.
Do not tap I received the order before you receive your goods — it releases the money to the vendor.
A photograph of the delivery is uploaded. You may also upload one.

You may cancel an order before it is dispatched and be refunded in full.
If the goods are not delivered, or arrive damaged, spoiled or materially different from the listing, you are entitled to a refund. The refund and cancellation policy sets out how this works and the time limits that apply.

Raise any problem with an order through the marketplace. BizHub will look into it and may refund you from the money held for that order.
If a vendor fails to deliver or repeatedly delivers late, BizHub may suspend that vendor and remove its products from the marketplace.

Do not place an order you do not intend to receive, and do not give a false address or false identity.
Do not arrange to buy from a vendor outside the marketplace. If you do, BizHub holds no money for that transaction and cannot refund you.

The vendor is responsible for the goods it sells, for how they are described and for delivering them.
BizHub is responsible for operating the marketplace and for handling the money for your order as set out in these terms. BizHub is not liable for indirect loss.
Nothing in these terms removes any right you have under Nigerian consumer law.

Your name, address and phone number are given to the vendor only so that your order can be delivered. A vendor may not use them for anything else.
BizHub handles your personal data in line with the Nigeria Data Protection Act 2023.

BizHub may change these terms. The version shown on the website when you place an order is the one that applies to that order.
These terms are governed by the laws of the Federal Republic of Nigeria.